Business owners seldom understand how easily their brand can be negatively affected, until some helpful individual decides to drag their hard earned name through “virtual” mud.
Brand protection is the systematic process of identifying potential break points on the internet where a client’s / competition can be negatively reflected and making sure there is an adequate countermeasure in place to limit or stop the damage.
Sounds complicated but it’s actually not.
SEO/Online brand protection simply an insurance policy that could potentially save some massive stumbling blocks in your long term online marketing strategy.
Online brand protection can be implemented; before, during or after the proverbial “horse has bolted”. However after the fact, it may becomes increasingly more expensive depending on the impact the bad publicity had.
The last thing you may want is “issues” escalating into mainstream media or annoying the blogosphere or other social media channels.
Sites like Hello Peter and popular forums have the ability to allow a “soap boxers” to ruin the reputation of brands on the web. You might service thousands of happy customers every day but it only takes one to have a negative comment and blow a situation completely out of proportion.
Even though you may resolve the “actual issue” with that customer on a personal level, these “threads” can remain active in your brand searches for years and reflect poorly on your business.
So what do we actually do?
- Simple, analyse derivative domains and look for holes that competitors / people can use to exploit your brand and branded search terms.
- Identify where/if people are “talking” what they are saying and why they are saying it. Veer negative conversations away from the brand and onto more general topics.
- Create nests of brand related keyword and projects to promote the positive interactions of your brand across the first page when someone is searching for it.
- Identify and resolve content theft and copyright and duplicate content related issues.
- Identify breakpoints and potential breakpoints in the IT/Web infrustructure.
- Establish counter measures and defensive tactics in the case of future incidents.
- Monitor and advise in wayward PPC campaigns.

